Delivery and returns

Online orders ship inside Egypt only, to the active governorates listed at checkout. We do not ship abroad. You can also buy in El Mahalla, Tanta, and Samannoud.

• Shipping is priced by governorate and shown before you place the order.
• Orders of three pieces or more currently ship free, unless we change that rule.
• Typical timing is about 2–5 business days after we confirm the order. Remote areas can take longer.
• Fridays, public holidays, and courier congestion can add a day or two.
• A courier will usually call the primary mobile number. Please answer or call back the same day.

Please check the parcel in front of the courier when you can: count of pieces, obvious damage, and that the sizes match the order. Pay the total shown on your confirmation (items + shipping, or items only if shipping was free). If the box is crushed or opened before it reaches you, refuse it and contact us the same day with your order reference.

If nobody is available, the courier will usually retry. After failed attempts, or if the phone is unreachable, we may cancel the order and return items to stock. Repeated COD refusals may mean we ask for shipping to be covered before a new dispatch.

You have 14 days from the delivery date to request an exchange or return of unused items. This matches what we promise on the homepage and sits alongside your rights under Egyptian consumer-protection rules for distance sales.

The item must be unworn, unwashed, with original tags and packaging, in a resaleable condition. Underwear, items marked final sale, and pieces damaged by the customer cannot be returned. Defective or wrongly shipped items are always eligible — contact us as soon as you notice.

• Message us with your order reference, the item, and whether you want another size / colour or a return.
• We will tell you whether we collect, you drop at a store, or you send it back.
• After we inspect the piece, we exchange it or refund. For COD, refunds are typically cash on collection, store credit, or cash at a branch — we will confirm the method with you.
• Original shipping is refunded only if we sent the wrong item or a defect. Return shipping for a change of mind may be on you unless we agree otherwise.

Use the Size guide before you order. If the fit is wrong but the garment is unused, we treat it as an exchange within 14 days, subject to stock. If your size is gone, we offer another item of similar value or a refund as above.